sds_r1_c105sds_r1_c305sds_r1_c505sds_r1_c70202sds_r1_c80202

sds_r2_c106sds_r2_c40202sds_r2_c80202

sds_h 

sds_cs 

sds_sd 

sds_mr 

sds_e 

sds_rm3 

sds_clnts 

sds_fd 

sds_cb 

sds_cu 

sds_wl 

sds_ri 

sds_r3_c20202

sds_r8_c20202

sds_r13_c20202

Background to Development

Researched and Developed over a number of years by leading experts

 Developed by account management practitioners and leading business school experts in the subject – not by IT specialists

 Development is led by Keith Francis, Director of Xmonic and Dr Kevin Wilson, lecturer and author of numerous papers and books on account management.

  • Therefore designed by account managers for account managers
  • Initial research started in 1998, methodology development
  • Version 1 software development started 2001
  • Pilots started early 2003
  • December 2003 version 1.1 launched
  • Autumn 2004 launch of version 2

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